Refund Policy
Thank you for shopping with us! We hope you are happy with your purchase. However, if you are not completely satisfied with your order, we are here to help.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The item must be in its original condition and packaging.
- The refund request must be made within 3 days of receiving your order.
- Items must be unused, unwashed, and free from any damage.
- Certain items such as [e.g., perishable goods, intimate items, or customized products] are non-refundable.
2. Refund Process
To initiate a refund, please contact us at Twenty1fashionwrld@gmail.com with the following details:
- Order number
- Item(s) you wish to return
- Reason for the return
Once we receive your request, we will provide you with return instructions. Please note, return shipping fees are the responsibility of the customer, unless the item is defective or incorrect.
3. Refund Approval
Once we receive the returned item(s), we will inspect them to ensure they meet the above conditions. If approved, a refund will be processed to your original method of payment. The time it takes for the refund to appear on your account may vary depending on your bank or payment provider.
4. Exchanges
If you wish to exchange an item for a different size or color, please follow the same procedure as a refund. We will process the exchange upon receipt of the original item, subject to availability.
5. Non-Refundable Items
Some items are non-refundable, including:
- Gift cards
- Downloadable products
- Sale or clearance items
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days of receipt with photos of the damage. We will either issue a full refund or send a replacement at no additional cost to you.
7. Cancellation
If you need to cancel your order, please contact us immediately. If the order has not yet been shipped, we will issue a full refund. If the order has already been shipped, you will need to follow the standard return process.
8. Shipping Fees
Shipping fees are non-refundable unless the return is due to a defect or error on our part. You are responsible for paying return shipping costs.
9. Contact Us
If you have any questions about our refund policy or need assistance with a return, please reach out to our customer service team at [Twenty1fashionwrld@gmail.com]